Returned Print Process

If a fingerprint submission is returned or rejected, Rapid Fingerprint can assist with the resubmission process when permitted by the requesting agency.

Please bring:

• The rejection or returned-print notice 
• Your original transaction or tracking number 
• A valid, unexpired government-issued photo ID 
• The original ORI number or agency information 

Our technician will review the rejection notice, verify the submission details, and capture a new set of fingerprints. The replacement fingerprints will then be transmitted or prepared according to the requesting agency’s instructions.

A complimentary resubmission may be available when the original fingerprints were completed by Rapid Fingerprint and rejected because of fingerprint quality. Additional fees may apply when:

• A different ORI number is required 
• The requesting agency requires a new transaction 
• The original service was completed by another provider 
• The resubmission deadline has expired 
• Incorrect information was provided during the original appointment 

Processing times after resubmission are controlled by the reviewing agency. Rapid Fingerprint cannot guarantee when the results will be completed.