Rejected Fingerprints

Fingerprint quality may be affected by:

● Age

● Dry or worn skin

● Moisture

● Scarring

● Injury

● Occupation

● Other physical conditions

Our technicians make every reasonable effort to obtain the highest-quality fingerprint images

possible.

When permitted by the reviewing agency, clients whose fingerprints are rejected due to image

quality may qualify for a complimentary resubmission, provided they present the original

rejection notice or transaction information.

Additional fees may apply if:

● The original fingerprints were completed by another provider

● A different ORI number or requesting agency is provided

● The agency requires a completely new transaction

● The resubmission is requested outside the permitted time frame

● Incorrect information supplied by the client caused the rejection

Appointment Cancellations and Rescheduling

If you need to cancel or reschedule your appointment, please contact Rapid Fingerprint

as soon as possible. Appointments canceled with sufficient notice may be rescheduled.

Refund requests are considered in accordance with this policy and may be subject to

processing or booking fees. Missed appointments and late cancellations may be

nonrefundable. Clients arriving late may be asked to reschedule to avoid disrupting other

scheduled appointments.

Duplicate or Incorrect Payments

If you believe you were charged twice or billed incorrectly, please contact Rapid Fingerprint promptly. Verified billing errors will be reviewed and corrected when appropriate. Approved refunds will be issued to the original payment method. Processing times vary depending on your financial institution.

Client Responsibility

Before your appointment, clients should verify all fingerprinting requirements with the requesting

employer, licensing board, attorney, school, healthcare facility, or government agency.

Rapid Fingerprint is not responsible for applications that are delayed, denied, or rejected

because a client:

● Provided incorrect ORI or agency information

● Selected the wrong fingerprinting service

● Missed an agency deadline

● Failed to follow agency instructions

● Submitted inaccurate personal information

Refund Policy

Fingerprinting service fees are generally nonrefundable once fingerprints have been:

● Captured

● Processed

● Printed

● Transmitted

● Submitted to the requesting agency

Refunds are generally not available for:

● Incorrect ORI numbers or agency information provided by the client

● Failure to bring acceptable identification

● Background check processing delays

● Criminal history contained in background check results

● Employment or licensing denials

● Missed appointments or late arrivals

● Completed fingerprinting services

● Changes made by the requesting agency after submission

● Duplicate fingerprinting requested by an employer or licensing agency Government, agency, transmission, and processing fees are typically nonrefundable once a fingerprint submission has been initiated.

Refund & Submission Policy

At Rapid Fingerprint, we are committed to providing accurate, professional, and timely

fingerprinting services. Please review the following policies before scheduling your appointment

or submitting payment.

Fingerprint Submission

Fingerprint records are submitted electronically or prepared on fingerprint cards according to the

requirements of the requesting employer, licensing board, government agency, or other

authorized organization.

Clients are responsible for providing:

● A valid, unexpired government-issued photo ID

● The correct ORI number or requesting agency information

● Any required authorization forms or supporting documents

● Accurate personal information, including legal name, date of birth, address, and Social

Security number (when required)

Rapid Fingerprint is not responsible for delays, rejected submissions, or incorrectly routed

fingerprint results caused by inaccurate information provided by the client or requesting agency.

Electronic Submission Processing

Electronic fingerprint submissions are typically transmitted after your appointment has been

completed. Processing times are determined by the:

● Florida Department of Law Enforcement (FDLE)

● Federal Bureau of Investigation (FBI)

● Requesting employer

● Licensing board

● Government agency

Rapid Fingerprint does not control:

● Background check processing times

● Approval or licensing decisions

● Eligibility determinations

● Release of background check results

Results are generally sent directly to the requesting agency, and Rapid Fingerprint may not

receive or have access to them.